Federal Government Entity - entry-level desktop support officer - 6-month contract - Australian Citizen
Your new company
Hays has partnered with a Federal Government Entity to appoint an entry-level desktop support officer to an initial 6-month contract with the potential to extend or go permanent. For this role you need to be an Australian citizen.
Your new role
In this role, you'll be the first point of contact for remote IT support, delivering timely responses and resolutions with a strong focus on customer experience. You'll analyse and classify incoming tickets, aiming to resolve issues independently where possible, and escalate when necessary.
You'll contribute to the knowledge base by developing and refining solutions, and collaborate with virtual teams to support best practice service delivery. Building positive relationships with clients and colleagues will be key, as will keeping stakeholders informed of progress and challenges.
What you'll need to succeed
To be successful in this role, you will bring:
* Relevant qualifications in Information Technology or equivalent practical experience.
* Demonstrated experience in IT support, including:
* Active Directory and Exchange object management
* Local and wide area network services
* Videoconferencing and IP telephony systems
* Microsoft Windows environments within an AD framework
* PC hardware/software installation, configuration, and troubleshooting
* Strong customer service skills, with clear and professional communication (both written and verbal).
* A proactive and self-motivated approach, with the ability to work independently and follow established procedures.
* Team-oriented mindset, with a willingness to collaborate across teams to achieve shared goals.
* Excellent organisational skills, including the ability to manage multiple tasks effectively.
What you'll get in return
This is a fantastic opportunity to secure a 6-month contract with the possibility of extension, working within a respected federal government organisation. You'll gain valuable experience, receive support through the security clearance process, and enjoy a generous hourly rate for an entry-level position.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.