Customer Service Representative
We are seeking a skilled professional to join our team as a Customer Service Representative. This is a full-time, in-office role that requires strong communication skills and the ability to build relationships with clients.
Key Responsibilities:
* Provide exceptional customer service to existing customers
* Build strong relationships with clients through effective communication
* Identify opportunities to expand product adoption and increase revenue
* Collaborate with the sales team to drive business growth
* Develop and implement solutions to meet client needs
Requirements:
* Sound technical knowledge/skills
* Excellent telephone communication skills
* High degree of self-motivation and ambition
* Positive, confident and determined approach
* Problem-solving skills
* Desire to work as part of a winning team
* Ability to understand and explain technical concepts
* Strong organisational and analytical skills with a keen attention to detail
Benefits:
* Pride ourselves on upholding a respectful and supportive environment
* Growth opportunities
* A strong emphasis on work/life balance, including weekly and monthly office social activities
About Us:
We're a leading provider of risk management software, committed to making things better for our customers. We innovate and continuously improve, offering better products, better service, and more value. We lead in a market that never stops moving, and we have the courage to commit, make tough decisions, and adapt quickly.
Our Culture:
We value honesty, appreciate diversity, and insist on respect. We've got each other's backs, every day. We win as a team with a shared spirit of optimism, taking initiative, acting with urgency, and being accountable for results. Integrity is non-negotiable – our customers, suppliers, partners, stakeholders, communities, and competitors can all trust us to do the right thing.