The role
As the Customer Support Agent at Prospa you will be responsible for assisting customers with Business Loans, Line of Credit, and Business Account products, ensuring a smooth and efficient customer experience.
This includes handling inbound calls and responding to customer emails, demonstrating the ability to manage a high volume of enquiries often multitasking and prioritising tasks effectively to achieve positive outcomes for Prospa's customers and internal teams alike.
What you'll be doing
* Efficiently handle calls and emails to assist customers with Prospa's products
* Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs)
* Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction
* Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution
What you'll need to succeed
* Demonstrated customer service experience (phone based is highly advantageous)
* High degree of professionalism and a problem-solving attitude
* Exceptional verbal and written skills
* Financial experience is advantageous, but not required
* Deals well with ambiguity; adapts and embraces change
* Strong attention to detail, time management, and organisation
What we offer:
As a busy grow getter, our benefits are here to help you be unstoppable in your mission. Whether it's a lofty career goal, investing in your family, saving the planet or simply feeling fulfilled:
* Growth: There's something for everyone including learning days, a learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks.
* Wellbeing: Think fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional "Me Days" and access to holistic EAP coaching.
* Lifestyle: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave.
* Impact: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups.
#J-18808-Ljbffr