About Rip Curl
Founded in Torquay in 1969, Rip Curl is The Ultimate Surfing Company, born from a relentless pursuit for waves, adventure, and freedom, called 'The Search'. Today, The Search continues to inspire all that we do, from the products we make, the events we run, the athletes we support, and the values we strive to uphold. Built by surfers, for surfers, Rip Curl is a global company that has been leading the surf industry for over 50 years. As a certified B Corp, we aim to prioritise people and planet in everything we do. The Search is calling… apply today and become part of The Ultimate Surfing company.
About the role
We're on the hunt for a Customer Service B2B Team Member to join our Customer Service B2B crew and help deliver the smooth, responsive, award-winning service Rip Curl is known for. The role is full time Monday – Friday, based at our iconic Rip Curl Torquay head office.
This role is all about supporting our wholesale and retail partners behind the scenes — managing orders, returns and enquiries, and keeping communication clear, accurate and on point. You'll work closely with our sales, warehouse and online teams to make sure everything flows from order entry through to delivery.
If you're detail-driven, have administrative experience, love problem-solving and get a kick out of helping customers, this could be your next wave
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What you'll be doing
* Be the first point of contact for wholesale customers and retailers via phone and email
* Process wholesale and online orders accurately across multiple systems
* Manage returns, repairs and credits, including RA issuance and order tracking
* Liaise with sales, warehouse, despatch and freight teams to keep orders moving smoothly
* Support key accounts by managing ordering portals and weekly order processing
* Handle stock enquiries, transfers, pickups and inventory returns (AU & NZ)
* Maintain the order file, pre-sales set ups and key account orders during indent periods
* Actively build strong working relationships and deliver fair, solutions-focused outcomes
* Support Club Rip Curl and vertical retail store enquiries as required
* Delivering clear, professional communication and standout customer service
What we're looking for
* Strong customer service skills with a genuine desire to help
* Fast and accurate data entry skills
* Administrative experience
* Strong attention to detail and ability to juggle multiple tasks
* Clear, confident verbal and written communication
* A proactive, solutions-focused mindset
* Ability to stay calm and professional when dealing with complaints
* Willingness to be flexible with hours when required
* A positive attitude and strong team-first approach
Bonus points if you also have
* Experience in B2B customer service, wholesale or retail environments
* Knowledge of Rip Curl products or the surf/lifestyle industry
* Experience working with order management or CRM systems
Diversity, Inclusion & Belonging at KMD Brands
At KMD Brands, we believe that diversity makes us stronger. We're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to be themselves.
We celebrate the unique backgrounds, experiences, and perspectives of our people — across age, gender, identity, race, sexual orientation, ethnicity, and physical and mental ability. We know that when our team reflects the communities we serve, we create better outcomes for everyone.
We proudly acknowledge and pay respect to Tangata Whenua, the Indigenous Nations, First Peoples, and Custodians of the lands and waterways on which our brand head offices reside in Aotearoa New Zealand, Australia and the United States. Their enduring connection to land, waters, and culture continues to inspire and guide us.
Click APPLY and join us on The Search.
Join us in shaping a workplace where everyone belongs.
Review of applications will begin immediately and will continue until the position is filled.