Company Description
Discover the Sofitel Sydney Darling Harbour.
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award-winning outdoor infinity pool, a state-of-the-art gym overlooking the city skyline, an exclusive top-floor Executive Lounge, and our renowned luxurious spa.
Outstanding people make it all happen, and we are committed to creating an energising, rewarding, and exciting work environment. Become part of a culture dedicated to executing exceptional luxury experiences for our guests.
Inspiration, Recognition & Reward
As a valued team member, you will enjoy exceptional privileges and bespoke rewards, including access to global luxury accommodation, fine dining, and curated lifestyle experiences. Benefits include artisan coffee at a preferred rate and a specially crafted Ambassador dining menu. We also offer a comprehensive learning platform—an elegant fusion of expert knowledge and tailored development—to support your growth in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
* Assist in formulating and driving the MICE strategy for the hotel and communicate this strategy to the team.
* Develop and deliver comprehensive strategic and tactical plans for business development, income generation, and profit maximization.
* Organize conferences, events, and group accommodations from confirmation to post-event follow-up to ensure client satisfaction.
* Prepare banquet event orders, rooming lists, movement and action plans, and other relevant paperwork to effectively communicate client and guest needs.
* Follow up on conference, group accommodation, social, and corporate proposals for direct clients and on behalf of the department.
* Assist with revenue forecasting and communicate group and MICE forecasts, along with action plans to maximize hotel capacity and venue use.
* Collaborate with the Director of Revenue, Director of Sales, and Director of Marketing to achieve optimal RevPAR, revenue, and yield results across all segments.
* Support the Reservations Department to ensure service delivery aligns with sales strategies and revenue goals.
* Prepare monthly Sales and Marketing reports reflecting market intelligence and marketing plan adjustments.
* Monitor business peaks and troughs, contributing innovative ideas to enhance revenue and profitability.
* Promote revenue from corporate, wholesale, and MICE clients by cross-selling and up-selling hotel products, including restaurants.
* Foster a strong, values-aligned workplace culture.
* Encourage open communication across departments.
* Support change management with empathy and clarity.
* Lead initiatives to improve employee engagement, feedback, and goal-setting practices.
* Assist in performance reviews and employee development plans.
Qualifications
* Highly motivated with excellent attention to detail.
* Strong interpersonal skills to liaise with corporate clients, wedding planners, vendors, and others.
* Maintain a professional appearance, representing the Sofitel brand.
* Minimum 3-5 years in a leadership role.
* 5-10 years of experience in event planning, conference services, or banquet operations.
* Proven track record managing large-scale events, conferences, and high-profile clients.
Additional Information
If you share our passion for hospitality, service excellence, innovation, and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion :
We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. We offer reasonable adjustments during the recruitment process; please let us know if you require any.
Please note that full Australian Working Rights are required for this role.
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