The Client Incident Coordinator is responsible for managing serious client incidents and complaints nationally. This role involves collecting and analysing data to inform decisions in relation to risk management and the development of improvement plans.
Key Requirements:
* Tertiary qualifications in a health-related discipline (ideally Bachelor of Nursing).
* Registration with Australian Health Practitioner Regulation Agency (AHPRA) (Essential).
* Extensive experience in the principles, processes, and application of clinical governance, clinical safety, and client incident and feedback management in a health/social care setting.
You will also be required to develop, establish, and evaluate national strategies to ensure effective client incident and complaint management. The ideal candidate will have demonstrated analytical capability to identify systemic issues, root cause, and create action plans to mitigate and/or eliminate risks or leverage opportunities for improvement.