Operations - Services Delivery (Accounting)
Operations - Services Delivery (Accounting)
At MiracleMint, we’re not your traditional accounting firm. We combine modern accounting, R&D tax incentives, and growth advisory to help ambitious business owners scale with confidence. We’re fast-moving, people-first, and committed to delivering excellent outcomes for our clients.
About MiracleMint
At MiracleMint, we’re not your traditional accounting firm. We combine modern accounting, R&D tax incentives, and growth advisory to help ambitious business owners scale with confidence. We’re fast-moving, people-first, and committed to delivering excellent outcomes for our clients.
The Role
We’re looking for an Operations - Services Delivery champion to help us run, scale, and continually improve our client delivery engine. This role is all about making sure our accounting, tax, R&D, and advisory services are delivered smoothly, efficiently, and on time. You’ll be the heartbeat of our service operations, working closely with our consultants, accountants, and clients to ensure projects move forward without a hitch.
What You’ll Do
* Service Delivery Coordination:
* Own the day-to-day workflow for client deliverables across tax, R&D, bookkeeping, and advisory projects.
* Project Management:
* Set up, track, and manage projects in Karbon, ensuring deadlines are met and team capacity is balanced.
* Client Experience Management:
* Support seamless onboarding, communication, and status updates to ensure clients feel informed and supported throughout their journey.
* Process Improvement:
* Document, streamline, and continuously improve our service delivery processes using our internal wiki (Slite).
* Quality Assurance:
* Review deliverables to ensure they meet our internal standards before they go to clients.
* Resource Planning:
* Monitor workloads and help allocate resources to match client priorities and internal capacity.
* System & Tool Ownership:
* Maintain our delivery tech stack ( Karbon, Xero, Slack, Google Workspace, etc.) and recommend improvements.
About You
* You’re operationally sharp and love building systems that run smoothly.
* You have experience working in professional services, preferably accounting, financial services, or consulting.
* You’re a natural project manager who thrives on keeping things moving and closing loops.
* You love improving processes and bringing structure to growing businesses.
* You’re comfortable working remotely and proactively communicating with a distributed team.
* You’re tech-savvy, detail-oriented, and can juggle multiple priorities without dropping the ball.
Nice to Have
* Familiarity with accounting and tax workflows.
* Exposure to R&D tax incentive processes.
* Experience using Karbon and documentation tools like Slite or Confluence.
Why Join MiracleMint?
* Work with a fast-growing, founder-led firm that genuinely cares about people.
* Flexible, remote-first environment (within Australian time zones).
* Opportunity to shape and improve how we deliver outstanding services to our clients.
* Join a team that’s modern, innovative, and doing things differently in the accounting space.
Are you ready for adventure? Join us, apply.
This job description was written with AI, following a voice message of our managing partner.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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