Location:
Gold Coast / Work from Home with occasional time working in our storage unit and engraving space based in Robina.
Type:
Part-time 12-18 hours per week with potential for this increase
About Us
At
Epic Medals
, we design and deliver custom medals that celebrate achievements in sport, school, community and major international events. We're known for our creative designs, reliable service, and attention to detail — mostly working with Australian clients, though we do provide a worldwide service. Our small, friendly team includes a GM, contract designers, and casual contractors.
The Role
We're on the lookout for a hands-on, friendly Account Manager to help keep our customers happy and every order running smoothly. Our focus is on top quality customer service – the kind people rave about. You'll handle customer enquiries, manage orders from start to finish, and coordinate with our team and suppliers to make sure medals are delivered on time and look amazing.
The Hours and Pay
This is a part-time role available for 12-18 hours per week. There is flexibility around when the hours are delivered to work around your life.
The hourly rate is $40 per hour plus superannuation – negotiable depending on experience.
Initially you will be across the entire business moving into a QLD centric role once more Account Managers come on-board.
What You'll Be Doing
* Look after client jobs from first email to final delivery keeping clients updated with professional clear communication
* Work with designers and overseas suppliers on designs and production
* Create quotes, send invoices (using Xero), and track timelines
* Track each orders cost and profit / loss margin
* Generate new leads through templated marketing and sales materials, phone calls and attending meetings and events
* Respond and nurture new leads and track these
* Support business development with light marketing tasks like google review requests, sending out marketing emails and medal sample deliveries
* Undertake quality control checks, packaging and logistics with couriers tracking the whereabouts and status of all orders
* Manage stock and samples in our storage unit
* Spot and fix issues before they become problems
* Pitch in to support the delivery of large engraving contracts with any additional hours to be agreed in advance
What We're Looking For
* Strong administrative and customer service skills
* Thrive in a process driven environment with high capacity to get things done
* Proactive and super organised with great communication skills
* Comfortable or willing to learn tech like Google sheets, Microsoft Office, Xero, Facebook, Instagram and our newly implemented Customer Relationship Management (CRM) software
* Willing to learn our systems and help improve them
* Ability to make informed business decisions where appropriate by using sound judgement
* The motivation to work independently but happy to jump in with a team
Nice to have
* Experience with overseas suppliers or production teams
* Design or product background
* Love of sport or willingness to learn individual sport requirements
* Some experience reviewing design proofs or Adobe Creative Suite
Who You Are
* A good human
* Practical, solutions-focused, and reliable
* Detail lover and process person who loves ticking thing off a list
* Good under pressure and great with people
Why Work With Us?
* Work from home with flexibility
* Casual, friendly, and supportive team
* Room to grow with the business
* Be part of an Aussie brand delivering something customers love