Job Title: Critical Response Specialist
About the Role
We are seeking a highly skilled and dedicated individual to join our team as a Critical Response Specialist. In this role, you will be responsible for receiving and processing emergency and non-emergency calls from the public and other emergency service agencies.
As a Critical Response Specialist, you will work in a fast-paced environment where every day is different and challenging. You will be required to have excellent communication skills, be able to think critically, and make sound decisions under pressure.
You will be well-supported by our comprehensive training program, which includes a Certificate III in Public Safety (Emergency Communications Centre Operations). Our team leaders will provide guidance and support to ensure your success in the role.
We offer flexible roster options to suit your lifestyle and preferences. Our benefits package includes attractive pay and conditions, paid breaks, employee assistance programs, discounted health insurance, and access to on-site gyms.
If you are passionate about providing exceptional customer service and making a difference in the community, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Receive and process emergency and non-emergency calls
* Respond to critical situations with composure and professionalism
* Work effectively in a team environment
* Develop and maintain strong relationships with callers and colleagues
Requirements
To be successful in this role, you will need to possess:
* A high level of attention to detail and accuracy
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Proficiency in using multiple software systems
* Calm and resilient composure under pressure
Benefits
We offer a range of benefits to support your physical and mental wellbeing, including:
* Fully paid training and certification
* Paid breaks and flexible roster options
* Employee assistance programs and support
* Discounted health insurance and access to on-site gyms
About Us
We are a dynamic organization committed to delivering exceptional services to the community. Our team is passionate about making a difference and working together to achieve our goals.
How to Apply
If you are interested in joining our team as a Critical Response Specialist, please submit your application via our online portal. We look forward to hearing from you.