About the Company
Our client is one of the leading suppliers in certain commercial equipment. Sitting on over 40 years of success, they are continuing to see an increase in demand and grow, and so are looking for some customer service experts to support the smooth running of their services.
About the Role
Working in the Technical Services Team you will engage directly with B2B customers, providing assistance for their service and maintenance needs in an efficient and courteous manner. Working within a team of 10, you will have ownership of a client portfolio alongside a Service Delivery Coordinator.
This role is working Monday-Friday, 9am-5pm, 100% onsite for 3-6 months and then 3 days in the office and 2 from home per week.
Duties
Working as a 'Service Delivery Operator', some of your duties will include:
* Handle a high volume of customer enquiries via phone and email
* Work closely with the wider team to schedule service calls for the Service Delivery Coordinators and Technicians
* Liaise with Service Technicians to ensure they have the relevant information to efficiently complete jobs
* Capture all service call information in the company system - Salesforce
* Provide updates to customers on the status of the job and services
Skills & Experience
To be a successful candidate you must have:
* Previous experience working in high volume customer service (phones and/or email) - essential
* Previous experience with Salesforce or a similar CRM - essential
* Ability to multi-task and prioritise
* Previous experience working in a similar organisation (commercial equipment, manufacturing, operations) - desirable
Culture
* Fun, fast paced place to work
* Successful business that can offer stability and growth opportunities
* Hybrid model offered once trained
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services:
Job Reference No: KB
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