THE COMPANY
This is an opportunity to join a globally recognised premium fashion brand known for its timeless style, strong brand heritage and commitment to delivering exceptional in-store experiences. With a strong presence across major department stores and standalone boutiques, the business has built a reputation for quality, craftsmanship and customer loyalty.
Employees are supported within a collaborative and inclusive environment that values individuality, professional development and long-term career growth.
THE ROLE
We are seeking a motivated retail leader to oversee two premium fashion concessions within a high‑traffic department store environment. This is a hands‑on leadership role responsible for managing the day‑to‑day performance of both concessions while ensuring an exceptional customer experience and strong sales results. You will lead a small team across both sites and work closely with department store partners to maintain strong relationships and seamless operations.
Day-to-Day
* Lead and motivate a team of approximately 10 part‑time and casual team members across two concessions.
* Deliver exceptional customer service standards and create a premium in‑store experience.
* Drive sales performance through strong client engagement and CRM initiatives.
* Manage daily store operations including merchandising standards, stock management and reporting.
* Build positive working relationships with department store management and staff.
* Coach and develop team members to maximise individual and store performance.
* Monitor KPIs and implement strategies to achieve revenue targets.
* Maintain high visual presentation standards aligned with a premium retail environment.
* Step into operational tasks when required to support the team and maintain smooth store operations.
EXPERIENCE REQUIRED
* Minimum two years’ experience in retail leadership within a fast‑paced environment.
* Background within premium, fashion or lifestyle retail highly regarded.
* Experience managing or supervising teams and developing staff performance.
* Strong focus on customer service and creating memorable shopping experiences.
* Proven ability to drive sales results and build strong client relationships.
* Highly organised with strong attention to detail and operational capability.
* Experience working within a department store concession environment advantageous.
* A flexible, hands‑on leadership style with the ability to support the team wherever needed.
COMPANY PERKS
* Work for a globally recognised premium fashion brand.
* Attractive staff discount and commission structure.
* Tuesday to Saturday roster providing consistent work‑life balance.
* Access to employee wellbeing programs.
* Additional leave benefits including birthday leave and extended leave options.
* Inclusive workplace culture that values diversity and individuality.
* Strong opportunities for internal progression and career development.
SALARY
Up to $75,000 base salary + Super + Commission + Staff Discounts.
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