Overview
Drone Forge is seeking an IT Support Technician with a robust focus on network and ICT systems to support both our internal operations and project delivery. This role sits at the intersection of business IT support and project-based technology deployment, ensuring our communication networks, systems, and infrastructure operate reliably and securely.
Key Responsibilities
Provide technical support across business and project networks, systems, and ICT infrastructure.
Configure, maintain, and troubleshoot routers, switches, firewalls, and wireless networks.
Set up and support ICT systems for ongoing projects, including field-based deployments.
Monitor network performance, diagnose connectivity issues, and implement timely solutions.
Support end users with hardware, software, and access requirements across multiple platforms.
Maintain accurate documentation of IT systems, configurations, and support processes.
Implement and enforce ICT security policies, ensuring data integrity and system compliance.
Collaborate with engineering teams to deliver robust IT and network solutions for drone and automation projects.
Qualifications & Experience
Qualification in Information Technology, Networking, Computer Science, or related discipline.
Hands-on experience in IT support with a focus on network/ICT systems.
Strong knowledge of network infrastructure, protocols, and troubleshooting methodologies.
Experience with Windows/Linux environments, cloud systems, and enterprise applications.
Excellent communication skills for internal stakeholders and external project clients.
Valid driver’s license and willingness to support project deployments.
Experience with cloud-based platforms (e.g., Odoo, Office 365, Google Workspace).
Familiarity with ICT support for field-based operations, robotics, or IoT systems.
Knowledge of cybersecurity principles and network security best practices.
Exposure to drone or unmanned system technologies (advantageous).
What We Offer
Competitive salary and benefits package.
Training and career development opportunities in ICT and project engineering.
Exposure to cutting-edge drone and automation technologies.
A collaborative environment working across both business systems and innovative engineering projects.
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an Information Technology Support Technician?
- Do you have a current Australian driver's licence?
- Do you have technical support experience?
- Do you have a current Police Check (National Police Certificate) for employment?
- What’s your expected annual base salary?
- How much notice are you required to give your current employer?
- Are you willing to undergo a pre-employment medical check?
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What can I earn as an IT Support Technician
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