As a vital member of our team, you will play a key role in ensuring that our customers receive the highest level of service and support.
The Asia-Pacific region is a critical part of our global operations, with a diverse range of customers and businesses to serve. As a Customer Service professional, you will be responsible for fostering positive relationships with our customers, resolving issues efficiently, and identifying opportunities to grow our business.
We are seeking a highly motivated and customer-focused individual to join our Transport Division at Edinburgh Park, South Australia. This role offers the chance to work in a dynamic and fast-paced environment, where no two days are ever the same.
Key Responsibilities:
* Develop and maintain strong relationships with customers
* Resolve customer complaints and issues in a timely and effective manner
* Identify opportunities to improve customer satisfaction and drive business growth
* Collaborate with internal stakeholders to resolve customer queries and concerns
* Stay up-to-date with industry developments and best practices to ensure we are providing the highest level of service
Ideal Background and Experience:
* Proven experience in a customer-facing role, preferably in a logistics or transportation industry
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other relevant software applications
Why Join Us?
We offer a supportive and inclusive work environment, where our employees can grow and develop their careers. We are committed to building long-term relationships with our customers and delivering exceptional results.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you!