The Team Leader will be appointed by the Chief Executive as a Government Assessor under the Victims of Crime Assistance Act 2009 (Section 128). This position reports to the Executive Manager, Financial Assistance and will:
1. Perform functions as required under the Victims of Crime Assistance Act 2009.
2. Lead a multidisciplinary client-focused team in an evidence-based decision-making and results-driven environment.
3. Drive motivation and innovation in team members.
4. Manage processes and resources to ensure the timely assessment of applications for financial assistance in line with legislative intent.
Key Responsibilities:
1. Manage a multi-disciplinary team in the achievement of results, operational outcomes, and performance measures, using sound business judgment and initiating and directing remedial action as required.
2. Provide authoritative analysis and advice on complex operational process and policy issues relating to the administration of the Victims of Crime Assistance Act 2009 and provide leadership and direction to a multi-disciplinary team of administrative law decision-makers who undertake complex evidence-based decision-making in accordance with this Act.
3. Undertake complex evidence-based decision-making relating to the provision of assistance under the Victims of Crime Assistance Act 2009.
4. Lead the delivery of business and service improvements through the effective and efficient management of Victim Assist resources, policies, processes, and systems.
5. Identify broader factors, trends, and influences that may impact on output, work quality, and timeliness of services.
6. Lead and motivate an organisational culture that values and rewards collaboration, innovation, performance, and the positive contributions that staff bring to Victim Assist and its clients.
7. Build and maintain relationships with a range of internal and external stakeholders, including other departmental business units and the non-government sector, to create opportunities and improvements ensuring the effective and efficient delivery of Victim Assist services.
8. Assist the Executive Manager, Financial Assistance with financial, human resource, and performance management activities including establishment management, workforce and succession planning, coaching, mentoring, and staff supervision.
Role Specific/Technical Skills:
1. Support others to embrace and operate within legislative and policy frameworks that guide everyday practice (demonstrates sound governance).
2. Promote integrity in the management and use of processes and resources, ensuring others have the information and training they need for successful implementation (demonstrates sound governance).
3. Analyse available data and support others to identify essential information to uncover the cause of issues (makes insightful decisions).
4. Implement development plans with direct reports to address skill and knowledge gaps and enhance the capabilities they require for current and future roles (develops and mobilises talent).
5. Encourage mutual exchange of ideas, data, and information, engaging partners as active contributors in program design (stimulates ideas and innovation).
Applications to remain current for 12 months.
Job Ad Reference: QLD/631496/25
Closing Date: Tuesday, 29th April 2025
Occupational Group: Justice & Legal
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