Premium Support Specialist – Australia
Key Responsibilities and Objectives
* Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
* Participate in extensive knowledge transfer processes between delivery and maintenance teams.
* Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems.
* Identify areas for improvement in existing applications.
* Work closely with the Board Product team by relaying Customer and market feedback.
* Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
* Provide Reactive support for existing customers if/when questions/issues in their existing application arise.
Requirements
* Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field.
* Experience with systems like Anaplan, TM1, Oracle, O9, JDA/Blue Yonder, SAP is preferable.
* Previous Support or Consulting experience within Supply Chain, FP&A or Retail planning.
* Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
* Exposure to multi-dimensional or OLAP technology preferred.
* Knowledge of SQL advantageous.
* Great de-escalation skills and capacity to work in very tight time frames.
* Strong troubleshooting, root-cause analysis and reverse engineering capacity.
* Ability to grasp elaborate business requirements and translate those into solutions within the Board platform.
* Excellent written and verbal communication skills.
Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
#J-18808-Ljbffr