Job Summary
Ravenswood Medical Practice has a vacancy for a part‑time Receptionist. Working hours are 8.45 am to 7.00 pm Monday and Friday.
We are looking for an enthusiastic Receptionist to join our busy, friendly GP Practice. We are looking for a reliable, hardworking and flexible person to join our team of receptionists.
Main Duties of the Job
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow‑up appointments according to protocol
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non‑disruptive manner
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Receive and make telephone calls as required, answering promptly in a polite and helpful manner, using agreed practice scripts
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Ensure patient‑related tasks are completed in a timely and efficient manner (e.g., pathlinks admin)
- Follow procedures for the recording and handling of home visits (house calls)
- Action repeat prescription requests and ensure they are ready for collection by the patient within 72 hours
- When directed, prepare prescriptions for dosette boxes and liaise with pharmacies
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
- Advise patients of relevant charges for private services, accept payment and issue receipts
- Enter patient information on to the computer as required and obtain missing data
- Ensure essential patient data is correct and up‑to‑date (e.g., contact details)
- Liaise with hospitals in the booking of transport according to given timescales, completing appropriate documentation
- Action requests for ambulance bookings accurately
- Undertake chaperone duties for patients when requested by clinical staff
- Retrieve and re‑file records as required, ensuring strict alphabetical order
- Ensure the reception desk and waiting areas are kept clean and tidy
- Open up premises at the start of the day, make all necessary preparations to receive patients
- Check lights, video screen, and amend touch screen information as required
- When last to leave at the end of the day, ensure closing procedures are followed and communicate with any staff left on site
- Receive, sign for and log deliveries to the practice, following policies (e.g., cold chain for vaccines)
- Register all new patients onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager
About Us
We are a friendly and forward‑thinking PMS practice with patient care at the heart of what we do. You will be joining our large Medical Practice team consisting of 9 GPs, 5 paramedics, a Nursing team of 11, an Admin team of 12 and a Reception team of 12 serving a population of approximately 15,000 patients.
Perks
- Competitive salary
- Membership to NHS Pension Scheme
- Excellent personal and professional support with training as appropriate
Details
Date posted: 11 November 2025
Pay scheme: Pay by Hour
Salary: £12.35 an hour
Contract: Permanent
Working pattern: Part‑time
Reference number: A3681‑25‑0006
Job location: 24 Hening Avenue, Ipswich, IP3 9QJ
Person Specification
Qualifications
- GCSE Grade A to C in English and Maths
Experience
- Experience of working within a Medical Setting is desirable, however full training will be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure & Barring Service check for any previous criminal convictions.
Employer Details
Ravenswood Medical Practice
24 Hening Avenue, Ipswich, IP3 9QJ
Website:
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