Join the Citadines Elizabeth Street Pier Hobart Crew
Citadines is a leading hospitality brand offering modern, flexible accommodation in the heart of the world’s most vibrant cities. Designed for curious and dynamic travellers, we strike the perfect balance between work and leisure — blending exceptional service with local cultural experiences that bring the city to life.
At Citadines, we’re more than just a place to stay — we’re your connection to the energy, creativity, and community of the neighbourhood. From hidden art galleries to in-residence coffee tastings with local baristas, every stay is a gateway to discovery.
The newly renovated Citadines Elizabeth Street Pier Hobart now seeks an enthusiastic, experienced, and dedicated person to join the Front Office team as Guest Service Manager. This full-time role will report to the General Manager and work closely with other departments. Citadines Elizabeth Street Pier Hobart is set to open its doors in mid July 2026.
In this role you will be responsible for
* Leading and overseeing day-to-day Guest Service operations to ensure a consistently high standard of service and exceptional guest experiences.
* Managing, coaching, and developing the Guest Service team, including rostering, performance management, training, and staff engagement.
* Handling guest relations, recognition programs, complaints, and service recovery processes efficiently and in line with Ascott standards.
* Ensuring full compliance with Ascott Policies, audit requirements, grooming standards, safety procedures, and emergency protocols.
* Supporting financial and performance objectives through effective monitoring of occupancy, revenue, guest feedback, and data quality controls.
To be successful in this role you must have
* Proven experience in a guest service or front office leadership role within hospitality or serviced apartments.
* Strong people management skills with the ability to lead by example, motivate teams, and foster collaboration across departments.
* Excellent problem-solving and decision-making abilities, with confidence to act in the best interests of guests and the business.
* Sound understanding of operational compliance, audit requirements, cashiering controls, and health and safety standards.
* Strong communication, organisational, and time-management skills, with a high level of professionalism and attention to detail.
In return, you will receive:
* An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event and Cultural Leave is yours on top of your annual leave!
* Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)
* Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
* Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
* Grow With Us – Leadership training and a pathway to become a future GM
About Us:
The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.
The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia’s bold journey to grow from 8 to 30 hotels by 2030.
We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.
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