Looking for a role that involves interacting with customers and providing exceptional service? We have an exciting opportunity for you to work as a customer-facing administrative assistant in our busy communication centre.
The position is responsible for taking inbound calls, booking services for new and existing customers, and building strong relationships to ensure customer loyalty. You will be working with various automotive brands, and your primary role will consist of scheduling customer's vehicle service bookings, answering and directing phone calls, recording and distributing messages, parts quoting and ordering, customer follow ups, and providing assistance and support to other staff members of the Communication Centre as directed by your Manager.
To be successful in this role, you will have excellent communication skills – specifically telephone – a bubbly, friendly, outgoing and professional personality, an ability to work in a close knit team environment, and an ability to work in a fast paced, pressure environment while remaining upbeat and positive. Strong computer and administrative skills are also essential. Additionally, you will need to have an ability to effectively handle customer queries and concerns in a positive manner. Automotive knowledge would be advantageous but is not essential.
Key Responsibilities
* Scheduling customer's vehicle service bookings
* Answering and directing phone calls
* Recording and distributing messages
Requirements
* Excellent communication skills – specifically telephone
* A bubbly, friendly, outgoing and professional personality
* An ability to work in a close knit team environment
* An ability to work in a fast paced, pressure environment while remaining upbeat and positive
* Strong computer and administrative skills
* An ability to effectively handle customer queries and concerns in a positive manner
We offer a dynamic and supportive work environment, opportunities for career development, and a chance to be part of a team that actively enhances lives. If you have the skills and attributes to succeed in this role, please apply now.