Customer Service Representative | Road Safety | Lithgow
Contract Type: Contract
Reference: BH-374380
Rate: per hour - Min: AUD 37 - Max: AUD 37
Start 16 February 2026 | $37.39 + Super | 35 hrs/week | Lithgow (Hybrid) | 6 months contract plus view to extend
Responsibilities
* Responding to customer enquiries over the phone in a professional and friendly manner
* Providing accurate information, guidance and support on a range of services
* Managing complaints and resolving issues with empathy and confidence
* Updating systems, maintaining accurate records and following compliance processes
* Working collaboratively within a team‐focused environment
Roster & Hours
* Monday to Friday between 7am–7pm
* 35 hours per week / 7 hours per day
* Rotating every two weeks
What You'll Need
* 2–3 years' customer service experience
* Excellent written and verbal communication skills
* Confident typing, PC skills and ability to learn new systems quickly
* National Police Check required
Why You'll Love This Role
* Be part of a supportive and welcoming team
* Build skills through structured training and ongoing coaching
Training Provided
You'll start with two weeks of classroom‐based training, followed by a structured 10‐week period where you'll work closely with specialist mentors before transitioning into independent work. Attendance is required for all training days to ensure success.
Why Work As a Contractor for Ignite?
* Listed on the ASX with an extensive industry network
* Weekly contractor payments
* Personalised contractor care: you're never "just" a number
* 5.0 Rating on Google Reviews
Ready to Apply?
If you're enthusiastic, resilient, a strong communicator and love helping people; we'd love to hear from you. If you have any questions regarding this role, please reach out to Anusha on 02 9250 8031 or Anusha.Sivarapu@igniteco.com
Apply now and start your journey in a role where you can truly make a difference.
Ignite is Australia's preferred partner in recruitment and technology solutions across private and public sectors.
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