Join or sign in to find your next jobJoin to apply for the ITS Support Assoc II, IT Services role at AmazonGet AI-powered advice on this job and more exclusive features.DescriptionAt Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they want to buy online.
We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
Amazon has an immediate opening for an IT Support Associate for our Sydney corporate office.
If you are passionate about providing exceptional customer service and resolving technical challenges, this could be your chance to join our team.As the IT Support Associate, you will be responsible for delivering end-user support, infrastructure management, and audiovisual assistance for the Sydney Amazon community.
This is an exciting opportunity to work with a talented team and leverage cutting-edge, in-house AI tools like Amazon Bedrock to support our Amazonians.What You'll DoPromptly research, resolve, and respond to user requests, ensuring high-quality support and meeting or exceeding customer expectations (Customer obsession)Diagnose and troubleshoot end-user computing issues, from analysis to testing and follow-upCollaborate with internal and external partners to process support requests, incidents, and project activitiesAssist with triage and escalation of server, system, or network issuesManage accurate inventory of Amazon-owned equipmentProvide hands-on and remote support for teleconferencing systems and AV presentation equipmentWhy Amazon?
Competitive compensation and benefits packageOpportunities for career growth and developmentCollaborative and innovative work environmentCommitment to diversity, equity, and inclusionIf you're ready to embark on an exciting journey and make a real impact, we invite you to apply for this fantastic opportunity.
Join our team and help shape the future of IT support at Amazon.Basic Qualifications1+ years of corporate setting Windows, Mac or Linux Operating systems support experienceExperience setting up, taking down and re-locating PC systems1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience1+ years of troubleshooting in a multi-user high availability environment experience1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience1+ years of supporting and maintaining a corporate network environment experienceMay require lifting or carrying desktop computers up to 25lbsSome on call responsibilities are requiredOccasional out of office hours required for urgent requests - Weekend, Evenings or NightsPreferred Qualifications2+ years of corporate setting Windows, Mac or Linux Operating systems support experience1+ year of experience providing on-site support and troubleshooting in a high-availability, multi-user environmentExperience supporting video conference and teleconference equipmentAcknowledgement Of CountryIn the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.CompanyAmazon Corporate Services Pty LtdJob ID: A2924208Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation Technology, Consulting, and EngineeringIndustriesSoftware Development
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