Job Title: Customer Engagement Specialist
About the Role:
We are seeking a highly motivated and results-driven Customer Engagement Specialist to join our team. As an Account Representative, you will be responsible for making outbound calls to locate customers and investigate overdue accounts on behalf of our clients.
Key Responsibilities:
* Manage outstanding accounts with clients from Australia's largest institutions
* Making and receiving high volume outbound/inbound calls
* Investigations to locate and establish contact with our customers
* Build and establish relationships with customers with rapport and trust
* Creating positive outcomes by negotiating repayment solutions
* Problem solving and objection handling
What We Offer:
* Fully paid training with continued support and coaching leading to growth towards promotion opportunities
* Gain a Certificate III in Financial Services
* Flexible hybrid work environment with options for remote work
* Wellbeing and health initiatives including online fitness training, 24hr wellbeing support, discounted gym membership, health insurance and eye care
* Paid volunteer days
* Purchase additional annual leave
* Regular team engagement events
Requirements:
* Excellent communication skills (both written and verbal)
* Persistence and resilience to have challenging conversations
* Ability to negotiate will be highly desirable
* Share a passion for results and a target driven environment
* A natural problem solver and solution provider
* Basic computer literacy skills
* A desire to learn and take on feedback
Working Hours:
Permanent full-time, Monday – Friday 9:00AM – 5:00PM, Wednesday 8:30AM – 5:00PM