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With over 33 years of industry experience, Global Reach has helped more than 50,000 students achieve their study abroad aspirations. As the Education Agency of the Year 2017 (awarded by The PIEoneer Awards), we pride ourselves on offering accurate, ethical, and effective advice to students across South Asia.
We represent 500+ education institutions globally. Our team includes the highest number of certified counsellors in the South Asian region. Notably, Global Reach is also an AIRC-certified agency for the USA, and we maintain one of the highest visa success rates in the industry. With 46 offices across 6 countries (India, Nepal, Bhutan, Sri Lanka, Bangladesh and Australia) our scale is global, but our impact is deeply personal.
Learn more at
Job Role:
We are currently seeking a driven and culturally informed Student Support Officer to join our Sydney-based team (in the heart of Little India, Harris Park). In this full-time, permanent role, you will assist international students with their queries and in choosing the right educational pathways for them on a case by case basis. In addition to counselling responsibilities, the role also involves contributing to broader team goals, including building and managing relationships with local education institutions and stakeholders. You will be taking initiative through planning and execution of events such as education fairs, seminars, and student information sessions.
This is an on-site role with working hours from 10AM till 6PM, Monday to Friday. Some out-of-hours work may be required based on your task designation and the team-priorities.
Key Accountabilities:
* Provide one-on-one counselling for education pathways
* Maintain student records and manage applications through CRM systems
* Support with documentation, enrolment follow-up, and communication with institutions
* Event Planning and Coordination
* Representing Global Reach at varying events
* Ability to travel interstate or overseas if required
* Assist with ad hoc duties as assigned by your direct supervisor or the Managing Director of the company
Required Experience and Skills:
* Unrestricted full-time working rights in Australia
* Experience in the education or migration industry preferred (not essential)
* Demonstrated success in customer service or advisory roles
* Knowledge of Australian visa subclasses and PR pathways preferred (not essential)
* Fluent in English; Proficiency in Hindi or Nepalese will be of strong advantage
* Comfortable working independently in a small, multicultural team
* Proof of full working rights in Australia
What We Offer?
* $63,000-68,000 annually + Super (commensurate with experience)
* Inclusive, diverse team culture with celebrations of South Asian festivals and team dinners
* Relaxed work setting, and travel opportunities
* Opportunity to showcase leadership and room for growth
* On-job training will be provided to the right candidate
How to Apply:
To apply, email your resume and contact details to:
Or through seek:
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Higher Education
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