Job Description
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As a seasoned operations professional, you will play a pivotal role in leading and managing field service operations for our Northeast Australian region. Your primary objective will be to ensure the delivery of high-quality, efficient, and customer-centric technical support.
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The successful candidate will be responsible for operational excellence through effective planning, performance management, compliance with safety and company standards, and strategic leadership of service teams. This role is critical in enhancing customer satisfaction in the region, developing team capabilities, driving continuous improvement, and fostering cross-functional collaboration.
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Required Skills and Qualifications
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* Ensure all actions align with our organisational values and business priorities.
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* Identify training needs and implement technical, safety, and competency-based development programs to elevate team performance.
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* Monitor team performance to ensure adherence to service standards, behavioural expectations, and professional development goals.
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* Develop and implement service strategies to enhance operational efficiency, minimise downtime, and improve service quality.
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* Manage frontline warranty response processes to ensure prompt and accurate handling of warranty claims and service-related obligations.
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* Build and maintain strong, trust-based relationships with customers through proactive communication and issue resolution.
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* Collaborate effectively with cross-functional teams including engineering, logistics, sales, and customer support to ensure seamless service operations.
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Benefits
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* Generous Superannuation contributions above industry standard.
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* Comprehensive Employee Benefits Program including salary sacrifice options and Length of Service Recognition program.
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* Employee Referral program earning up to $5,000 per successful referral.
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* Short term Incentive Bonus to realise your achievements and dedication to our goals.
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* Company-funded paid parental leave with superannuation contributions during the leave period.
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* Extensive training opportunities from internal programs to contributions towards external studies.
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* Sandvik Wellness Program to support and enhance your health and wellbeing.
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* Ongoing development opportunities with extensive internal and external training opportunities.
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* Flexible working arrangements with flexible start and finish times.
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Others
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We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.
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Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.