Position Summary
Join us as an Insurance Solutions Consultant reporting to the Customer Service Manager, providing high‐quality customer service and administration for group insurance policy clients. You'll manage policy lifecycle tasks—installations, annual reviews and terminations—within service standards, validate membership data against policy terms, maintain and update policy schedules and records in systems such as Life3, Salesforce and IBM Content Manager, and handle account reconciliations, invoicing and premium follow‐ups.
You'll supply accurate member and policy information for claims, underwriting and continuation requests, perform peer checks for eligibility, analyse trends for externally administered plans, and ensure full compliance with regulations and internal procedures. Strong relationship management with advisers in your portfolio and attention to detail will be key to success.
Qualifications
* Experience with data validation and reconciliation with the ability to perform trend analysis.
* Excellent relationship management skills with the ability to build and sustain productive relationships with advisers and internal stakeholders.
* Strong communication, responsiveness, and a client-focused mindset servicing group insurance policy clients.
* Good time management and prioritisation skills.
* Problem-solving and initiative. Proactive issue identification, solution development, and process enhancement.
Benefits
* Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
* Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‐time employees.
* Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‐voucher for your work‐from‐home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
* Grow and thrive in your career with our award‐winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
* Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
* Take advantage of global mobility opportunities across more than 200 countries worldwide.
* Volunteer and work in our state‐of‐the‐art Green Star rated offices (when you are in the office) and dress for your day.
* We plant a tree for every new employee.
* Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity... to name a few.
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