IT Support Specialist
We are seeking a dedicated IT Support Specialist to provide level 2/3 application support to our business stakeholders and customers.
About the Role
As our IT Support Specialist, you will contribute to lasting and positive changes that shape the future of our cities and communities. You will join an innovative team who value knowledge sharing and collaborative culture as they support corporate applications.
Key Responsibilities
* Resolve IT application-related incidents and problems in line with SLA guidelines and procedures.
* Restore Application Service promptly and effectively, whilst maintaining close communications with stakeholders advising status/workarounds to minimise adverse effect on business operations.
* Monitor the availability, performance and throughput of supported IT applications and integrations.
* Identify and implement opportunities to improve service monitoring.
* Contribute to the continued development of IT Operations processes, procedures, standards, and application documentation.
* Proactively identify and implement efficiency gains and application availability improvements.
* Perform 24x7 on-call duties on a rostered basis in line with on-call guidelines, procedures, and policies.
Requirements
* A curious mind and transferrable skills and experiences.
* Self-starter, with excellent time management and organisational skills.
* Strong problem-solving skills and can conceptualise complex IT systems.
* Experience with Maximo asset management product.
* Broad knowledge of application systems, operating systems and cloud service.
* Success in a comparable position supporting applications that are enterprise level.
* ITIL Certification.
* Experience with Service Now / Jira.
* Ability to define processes and document procedures.
* Accomplished and effective communicator at all levels and across all mediums.
* Approachable, with excellent interpersonal and people management skills.
* Experience in logging, tracking and escalating incidents.