Why Join Chuffed.org? Chuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $275M across 45,000 campaigns in 23 countries and we're just getting started. In the last year we've grown 4x and become the go-to platform for activists and organisations in two of the biggest social justice movements of our times: Palestine and climate justice. We are hiring a Customer Support Specialist to join our team and be a part of delivering an outstanding customer experience to our campaigners and donors. This is a fully remote role with very occasional travel.
What You’ll Do
As one of the primary touchpoints for Chuffed customers, you’ll play a crucial role in ensuring campaigners and donors receive timely and helpful support. You’ll also act as a bridge between our community and the wider Chuffed team, helping us continuously improve the experience for everyone using our platform.
Here’s how you’ll spend your time:
- Assist campaigners and donors as they launch campaigns, make donations, and navigate Chuffed’s tools and products. Your communication with customers will be via email.
- Advocate for our community by sharing insights and feedback with the Customer Support Lead, helping ensure that the Engineering, Product, and Marketing teams stay connected to our customers’ needs.
- Enhance our customer support by identifying opportunities to improve how we interact with and assist our community.
- Maintain our knowledge base, updating and refining articles so customers can easily find the most relevant and up-to-date information.
Requirements
- You have at least 3-5+ years of experience in a customer support role.
- You’re a solid communicator who can clearly explain complex information while keeping your responses friendly and engaging.
- You’re customer-focused and enjoy advocating for a better user experience.
- You’re highly organized and efficient, able to prioritize tasks effectively.
- You have a strong growth mindset – you’re not afraid to take risks, fail and learn. You’re always looking for ways to develop and improve your skill set.
- You’re passionate about social justice and excited to help Chuffed campaigners succeed.