About the role: We’re looking for a motivated and skilled AO6/1 Operations Team Leader to join our government-based construction, building and maintenance client on a contract basis. In this role you will provide direct operation and technical support to the Regional Service Centre Manager (RSCM). Responsibilities include but not limited too: Frontline operation management of Regional Service Centre (RSC) and last line of escalation before the RSCM. Case file management of difficult/sensitive matters incl. Disputes, Claims management, Compliance and Licensing. Lead, support and provide operational direction to team. Provide continuous status reports on the operational performance of the RSC. Mange relationships and problem solve to achieve high quality customer focused outcomes. Benefits: Monday to Friday hours Safe, inclusive, and well-structured workplace Opportunities to collaborate with skilled public sector professionals The Client: The Queensland Building and Construction Commission (QBCC) is the regulator of the building and construction industry in Queensland. It licenses builders and tradespeople, sets and enforces standards of work, and helps resolve disputes between contractors and consumers. The QBCC also manages insurance schemes that protect homeowners if building work is defective or incomplete, helping to maintain confidence, safety, and quality across the industry. To be successful you will have the following: Substantial knowledge of the building and construction industry and ability to apply this to matters whilst operating, applying and comprehending contemporary building standards, practices, legislations and codes. High level operational guidance and resource management skills supported by a record of achievement in delivering high quality performance outcomes. High level communication, interpersonal, negotiation and mediation skills with a proven ability to develop strategic and collaborative relationships. Formulate and deliver high quality responses in relation to complex or sensitive issues that may arise in a political context, and provide advice at a senior level. If you meet all of the above requirements and would like to discuss this role further please contact me ASAP. Sharon Heather sharon@introrecruitment.com.au 0407 773 186