Overview
At Guzman y Gomez Mexican Kitchen, our mission is to reinvent fast-food. We're Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and we are looking for a motivated Assistant Restaurant Manager to help lead our team and develop a career with us.
Location: Arana Hills, Australia
Remuneration: $70 000 - $80 000 + super, based on experience
Responsibilities
* Lead and motivate front-of-house and kitchen teams during service periods, ensuring smooth operations and maintaining high standards of service delivery
* Support the Restaurant Manager in staff recruitment, induction, training and development, fostering a supportive and inclusive team environment
* Assist in roster planning and scheduling to ensure adequate staffing levels and fair distribution of shifts
* Monitor and maintain food safety and hygiene standards in compliance with all relevant regulations and company policies
* Proactively identify opportunities to enhance the guest experience and implement improvements across all service areas
* Support inventory management, stock rotation and ordering processes to minimise waste and control costs
* Utilise Point of Sale systems and other operational tools to process transactions, manage reservations and analyse performance data
* Handle customer enquiries and complaints with empathy and professionalism, resolving issues promptly and decisively
* Collaborate with the management team to analyse financial performance, track key metrics and contribute to achieving departmental targets
* Maintain detailed records of incidents, staff performance and operational matters, ensuring transparency and accountability
* Work flexibly, including evenings, weekends and public holidays, to support business requirements
QualificationsRequired Skills and Experience
* Proven experience leading and motivating teams in a busy, high-volume hospitality environment
* Demonstrated ability to deliver exceptional customer service consistently
* Excellent communication and interpersonal skills, with the ability to engage effectively with staff and guests
* Strong organisational and time-keeping abilities, with meticulous attention to detail
* Proficiency with Point of Sale systems and restaurant management software
* Knowledge of food safety and hygiene practices, or willingness to obtain relevant certification
* Experience in roster planning, staff scheduling and people management
* Problem-solving and conflict resolution capabilities
* Ability to work collaboratively within a team and support colleagues
* Flexibility to work variable hours, including evenings, weekends and public holidays
Desirable Skills and Experience
* Experience in financial analysis and budget management within a restaurant setting
* Knowledge of inventory management and stock control systems
* Experience in staff recruitment and induction processes
* Familiarity with restaurant operations and procedures
* Passion for continuous improvement and innovation in service delivery
* Experience in analysing guest feedback and implementing service enhancements
* Certification in hospitality management or food safety and hygiene
Education And Certifications
* Food Safety Supervisor Certification (or equivalent) – desirable
* Hospitality or Restaurant Management qualification – desirable
* Current First Aid certification – desirable
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