Are you looking for a new challenge in pet care?
About the Role
We are seeking a skilled and motivated Assistant Manager to join our team. As a key member of our leadership group, you will play a critical role in driving the success and growth of our business.
Your primary responsibilities will include:
* Managing day-to-day operations, including staff, pets, bookings, maintenance, and administration.
* Providing exceptional customer service through interactions, handling enquiries, and managing bookings.
* Ensuring a clean and safe environment for pets, meeting their individual needs, and giving them a comfortable and enjoyable stay.
* Leading, motivating, and coaching a high-performing team through teamwork, clear expectations, and consistent delivery of outstanding service.
* Overseeing the site when the Site Manager is unavailable, addressing any issues or concerns, and making informed decisions.
* Maintaining site-based social media pages showcasing our facility, engaging with customers, and attracting new bookings.
* Assisting with staff training and guidance, identifying areas for improvement, providing constructive feedback, and offering ongoing training opportunities.
* Identifying and raising any maintenance, repair, or inventory requirements to ensure a resourced, safe, and welcoming environment for pets and customers.
Requirements
To be successful in this role, you will need:
* A willingness to learn and grow with our company.
* Previous experience leading a team of people, preferably in a pet care or related industry.
* Excellent communication skills and proven experience providing exceptional customer service.
* A passion for problem-solving and high attention to detail.
* Time management skills, a can-do attitude, and initiative to exceed outcomes and expectations at high quality.
* Ability to work in a fast-paced environment and maintain a cool head under pressure.
* Competent with computer systems, particularly MS Office (Word, Excel, and Outlook).
Benefits
We offer a range of benefits, including:
* Opportunities for career growth and promotion from within.
* Extensive training opportunities to further build your skillset.
* Up to 50% off on shop items and boarding/daycare services.
* Generous incentive programs for leaders to earn bonuses based on performance.
* A structured induction program to set you up to succeed.
* An Employee Assistance Program (EAP) that supports our employees with free confidential counselling services.
* A fun and exciting work environment with a well-established reputation and brand.
* A generous Employee Referral Program where you can earn rewards for referring exceptional candidates.
How to Apply
If you're passionate about delivering exceptional pet care and have what it takes to succeed in this challenging yet rewarding role, we'd love to hear from you! Please submit a cover letter outlining your qualifications and experience.