**Job Description Summary**
The Ultrasound Applications Specialist is responsible for providing formal technical and clinical support during the sales process primarily within SA & WA supporting the Cardiac Ultrasound segment.
Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our VIVID ultrasound platforms.
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**Job Description**
+ Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
+ Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
+ Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
+ Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
+ Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
+ Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
+ Facilitate team communication and the sharing of best practices
+ Provide clinical, technical and professional guidance as necessary to improve the customer experience
+ Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
+ Responsibilities also include ongoing post-sale customer support
**Required Qualifications**
+ Accredited Sonographer with active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
+ Demonstrated clinical scanning proficiencies on current products/platforms
+ At least one of the following core experiences:
+ Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skills or;
+ at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
+ Proficiency in computer skills in Microsoft Office Suite products
+ Willingness to travel within your specified geographic region as well as to nationwide sales meetings and tradeshows
+ Ability to communicate effectively
**Quality Specific Goals:**
+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.Identify and report any quality or compliance concerns and take immediate corrective action as required
**Desired Characteristics**
+ Strong presentation skills (public speaking and lecture experience desired)
+ Demonstrated ability to understand and present complex material in understandable terms
+ Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
+ Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
+ Proven professional business acumen
+ Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
+ Team oriented with a customer satisfaction mindset
+ Willingness to be flexible/adapt to changing work environments
+ Thrive in a fast-paced, dynamic business environment.
+ Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments, and places personal and business integrity at forefront
Required Skill Profession
Other General