We are seeking a proactive and organised Service Scheduler to join our busy Campbellfield-based service centre. In this newly established position, you'll play a key role in supporting our aftersales operations by keeping our field service technicians on the road and ensuring customers receive timely, efficient support.
About the Role
Working closely with the Service Supervisor, Service Advisors, and a team of 8–9 field technicians, you will:
* Develop and maintain daily and weekly service schedules
* Allocate jobs based on technician availability, skill set, and parts availability
* Book travel and accommodation for technicians servicing Tasmania
* Coordinate with suppliers, service centers, and internal stakeholders to ensure seamless service delivery
* Maintain accurate records and scheduling data in our ERP system (Dynamics 365)
* Adjust schedules in real time to manage urgent jobs or breakdowns
* Contribute to improving scheduling processes and service efficiency
About You
You are a confident communicator who can engage both blue-collar field staff and internal stakeholders in a professional yet approachable manner. You'll thrive in a fast-paced environment, managing competing priorities while keeping a cool head.
We're looking for someone with:
* Previous experience in scheduling, coordination, or service planning
* Strong attention to detail and problem-solving skills
* Experience using ERP or scheduling software (Dynamics 365 experience highly regarded)
* A proactive approach with the ability to adapt to changing priorities
* Technical aptitude or the ability to quickly understand equipment and service requirements
What's on Offer
* Competitive salary + 5% company performance bonus
* Monday–Friday, on-site role (no work-from-home)
* Early start options: 7:00am–3:30pm or 7:30am–4:00pm
* Be part of a collaborative team in a stable, growing industry
* Newly created position – make it your own