As the Senior Complaints and Information Officer, you will prepare correspondence, briefs, reports, and other materials in response to enquiries, complaints, and appeals. Your role supports the Regional Director in exercising legislated decision-making in line with delegated responsibilities. You will establish and maintain strong working relationships and networks with internal and external stakeholders to ensure the delivery of exemplary customer service and the achievement of results.About The DepartmentThe Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This commitment begins with recruitment and selection, employing methods to assess suitability that may include making reasonable adjustments to support applicants at all stages of the process and throughout the employee lifecycle.About The RoleResponsibilities include:Develop responses to a range of enquiries, complaints, appeals, and matters brought to the attention of the Minister, Director-General, Regional Director, and other senior executive officers.Coordinate information required by the Regional Director, including briefings and reports, and maintain high-quality record keeping, data analysis, and confidentiality.Undertake research, analysis, monitoring, review, and evaluation of ministerial and executive correspondence and complaints to ensure outcomes are achieved within set timeframes.Provide authoritative, timely advice to the Director, Education Services, and other senior officers on matters relating to legislation, departmental policy, and procedures.Please view the Role Description for a full list of responsibilities.Interested? To Apply:Attach a brief resume including contact details for two referees (referees should have an understanding of your relevant work history).Attach a two-page response to the 'How you will/may be assessed' section of the attached role description.We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.Applications from recruitment agencies will not be accepted.When working in regulated employment, an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.The salary rate shown is reflective of full-time (1.0 FTE).The Department of Education is a family-inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.Occupational group: Education & Training
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