Suncorp Group is all about being there for our customers in the Moments that Matter.
Are you customer obsessed? In specialty claims, we take pride in delivering exceptional service to our customers by managing their claim with care, keeping our promises, demonstrating empathy, and thinking creatively to get them Back on the Road as quickly as possible.
This takes a special kind of person, someone who can quickly grasp the complexities of insurance processes and present them to customers in a clear, straightforward manner. If you are naturally empathetic and take pride in making a genuine difference, this role is perfect for you
This is a permanent, full-time role based in either Adelaide or Brisbane.
You will be expected to work Monday to Friday 8:30am to 5:00pm SA time.
**What you'll do**
- Proactively manage a portfolio of caravan, motorhome & boat claims from lodgement to finalisation, in a timely and cost-efficient manner in accordance with the General Insurance Code of Practice
- Deliver exceptional customer service by handling inbound and outbound calls as the main point of contact for our customers. You will guide them empathetically through their claim process, actively listening and adjusting your approach to address their individual needs
- Working with a 'Best Claims Practice' mindset and leverage your attention to detail to manage claims effectively. This includes processing complaints, maintaining up-to-date records, ensuring clear communication, minimising rework, and taking all necessary actions to advance the customer's claim and get them Back on the Road
**What you'll bring**
- High level of customer service experience
- Prior claims experience (desirable)
- Computer literacy and experience navigating multiple systems
- Excellent communication skills both written and verbal
- Strong attention to detail and exceptional prioritisation skills
- Demonstrated problem-solving skills, decision-making abilities and excellent critical thinking
**What we can offer you**
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- **Employee rewards -**exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
- **Employee discounts -**We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, **Click Here**
**Our Culture**
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
**Advertised**: 03 Mar 2025 AUS Eastern Daylight Time
**Applications close**: 17 Mar 2025 AUS Eastern Daylight Time