Lead the delivery of ICT services to meet performance expectations and align with organisational objectives. This role combines technical expertise with delivery management skills to drive consistent results.
Main Responsibilities
* Oversee end-to-end delivery of managed ICT services across the enterprise.
* Review and renew contracts, including drafting Statements of Requirements for new services.
* Drive technical transitions for new services and providers, ensuring readiness and successful handover.
* Maintain service delivery against SLAs and KPIs, driving continuous improvement.
The ideal candidate will have strong communication skills, proven experience in delivery management or service delivery roles, and excellent stakeholder management and relationship-building skills.
Requirements
* Minimum 10 years' experience in technical roles with delivery or service management responsibilities.
* A solid understanding of IT Service Management (ITSM) principles.
* Familiarity with Agile methodologies and project management tools.
* Technical expertise across: Cloud platforms, Microsoft stack, Security tools, PowerShell scripting, MSI/MSIX packaging, SOE deployment.
This is a unique opportunity to work on complex projects and collaborate with vendors and internal teams to ensure seamless integration and functionality.