Hotel Service Supervisor Kingfisher Bay Resort, K'gari (Fraser Island)
Hotel Service Supervisor – Kingfisher Bay Resort, K'gari (Fraser Island)
About The Role
We are looking an exceptional Hotel Service Supervisor who enjoys working and living in an island resort environment leading a dynamic team and ensuring customer excellence.
The position is located at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). Kingfisher Bay Resort is part of the KBRV Resort Operations Pty Ltd, and a subsidiary of Kelsian Group Limited.
Our ideal applicant is ready for their next adventure and are available now to join the team Reporting directly to the Director of F&B services this is a full-time permanent position where you'll live and work in paradise…
The base salary for this role is between $75,000 to $85,000.
The Job Entails
Responsible for the coordination and supervision of the day-to-day functioning of the Resort's Food and Beverage outlets, restaurants and employees' time and duties.
Oversee Customer requests, ensure customer satisfaction, and manage complaints and escalations through to a positive resolution.
Collaborate and Influence other Department Managers to ensure coordination across departments
Assisting with managing employee activities including but not limited to attendance, leave, records, rosters ad timesheets.
Lead the communication, engagement and culture across teams.
Promote and ensure alignment to workplace health and safety regulations
Supervise team operations, identifying opportunities for improvement and changes
Address and manage employee concerns and resolve workplace issues
Other supervisory duties across the resort and all areas as requested by Senior Managers.
Your Skills, Qualifications & Experience
You will have:
Must have at least a relevant Diploma or higher
At least one-year proven experience in a frontline service leadership role
Evidence of supervisory qualification or certifications and traineeship
Proven experience working within an Island hotel / resort environment
Good leadership skills to drive high performance, culture and meet goals
Ability to lead and influence, and work in fast paced environment in order to adapt and establish work requirements and assign duties
Valid Queensland RSA certificate with wine and cocktail knowledge
Be willing to perform other hotel and supervisory duties as directed
Proven experience working within an island hotel/resort environment is an advantage
Benefits - Conditions Apply
$1000 Annual SeaLink Employee Travel Allowance
Affordable Living Expenses (includes 3 staff meals daily, free Wi-Fi & airconditioned accommodation)
Worldwide Heartist Bienvenue benefits
25% off resort dining, retail and spa
Free Island 4WD bus tours
Free ferry transfers to-and-from the island
Access to the Sandbar pool, staff gym, tennis courts
Access to Employee Training Programs
Employee Award Programs
About Us
K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.
SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.
SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.
How To Apply
Click APPLY and upload a copy of your resume and cover letter for us to review.
Applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.