* Level 2 escalation support role within a leading MSP
* Client site support, BAU, networking issues, infrastructure troubleshooting
* Strong exposure to Microsoft 365, Azure, networking, and end-user environments
* Apply via Jack.Ford@searchability.com.au | 0480 525 754
Based in Melbourne, we are a well-established Managed Service Provider with over 10 years of experience delivering high-quality IT support and infrastructure services to a broad range of clients across Australia. We are seeking a talented Level 2 IT Support Engineer to join our technical team and act as a key escalation point for complex client issues.
We pride ourselves on building strong client relationships and delivering a responsive, high-quality support experience across both remote and onsite environments. Our engineers play a hands‐on role in resolving technical issues, improving client systems, and ensuring stable and reliable IT environments.
WHO ARE WE?
We are a growing MSP focused on delivering reliable, practical, and customer‐first IT support services. Our teams support a wide range of technologies including Microsoft 365, Azure, networking infrastructure, and end‐user computing environments.
We work closely with clients to ensure issues are resolved quickly, systems are optimised, and downtime is minimised. A strong focus is placed on communication, accountability, and delivering a consistent support experience.
WHAT WILL YOU BE DOING?
As a Level 2 IT Support Engineer, you will be responsible for resolving escalated technical issues across a broad range of client environments. You will provide both remote and onsite support, including troubleshooting network outages, router and switch issues, server faults, and end‐user device problems.
You will regularly attend client sites to diagnose and resolve technical issues, build strong customer relationships, and ensure systems are operating effectively. This includes supporting Microsoft 365 environments, Azure services, Windows Server infrastructure, and networking hardware.
You will also work closely with Level 1 engineers, providing guidance, escalation support, and contributing to knowledge sharing across the team. Documentation, ticket management, and maintaining clear communication with clients will be essential to your success in this role.
Interviews are being held shortly, so apply today to express your interest!
* Experience in a Level 2 IT Support or MSP environment
* Strong knowledge of Microsoft 365, Windows 10/11, and basic Azure support
* Hands‐on experience troubleshooting networking issues (routers, switches, Wi‐Fi, connectivity)
* Comfortable working onsite with clients and providing face‐to‐face support
* Strong communication, problem solving, and customer service skills
Please apply by clicking online or emailing Jack.Ford@searchability.com.au. For more information, call Jack on 0480 525 754. I am available from 7 am to 10 pm, and if I am unavailable, please leave a message and one of my colleagues will get back to you.
By applying, you give consent for us to process your application in conjunction with this vacancy only. You can also connect with me on LinkedIn by searching Jack Ford.
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