About the role
You'll be providing client support, handling general administration, and assisting brokers with day to day tasks. You'll be trusted with real client work, learn on the job, and build a pathway into broking with structured development and mentoring.
A Day in the Life
* Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing).
* Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy.
* Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre.
* Support debtor management, gather client information, and identify key issues.
* Continuously improve processes, stay updated through training, and uphold professional and ethical standards.
Skills and experience
* 1-2 years' experience in a similar client support / administration role
* Attention to detail
* Clear and effective in stakeholder communication
* Great time management and ability to prioritise to meet deadlines
* A proactive approach and commitment to client service excellence
* Tier 1 qualification is desirable or willingness to complete in first 6 months (Gallagher supported)
What you'll get
* Career Development: Structured training programs, career pathways and tuition assistance
* Flexibility: We offer true work life balance through flexible work options
* Wellbeing: Access to our Employee Assistance Program and wellbeing initiatives
* Extra time off: Additional lifestyle leave options and paid volunteering days
* Financial Benefits: Employee Stock Purchase Plan, Gallagher Rewards (discounts at 1,000+ retailers) and salary sacrificed Superannuation options
Compensation and benefits
* 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
* Novated Leasing opportunities
* Two paid volunteer days annually
* Health Insurance Discounts with our Group Insurance Plan
* Employee Stock Purchase Program
* Paid parental leave
Other benefits include
* Flexible and hybrid work arrangements
* Mental Health and Wellbeing Support for yourself and immediate family members
* Employee Recognition Awards and Service Milestone Recognitions
* Peer Support Program
* Annual flu vaccinations
* Access to Reward Gateway – discount offers at over 350 retailers!
* And more...
Employment offers are subject to satisfactory reference & background checks.
Equal Employment Opportunity
Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‐conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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