About the Role:
The Quality Systems Analyst is responsible for ensuring the effective integration, management, and continuous improvement of quality management systems within karingal. This role involves developing systems to collate key data from various tools, ensuring visibility and accuracy of information, and facilitating the optimization of incident management, risk management, and service improvement logs.
This role will provide insightful data and reporting to support decision-making through identified trends and themes to operational and quality teams.
Key Responsibilities:
1. Support the integration and optimization of incident and complaint management systems to ensure a single, business-wide system.
2. Work with current tools such as Power BI and SharePoint to develop mechanisms for recording and tracking activities.
3. Collect, analyze, and report on key quality metrics; enable real-time dashboards; identify trends for service improvement and client satisfaction.
4. Develop and deliver training programs on quality management systems, compliance, and best practices.
5. Contribute to the development of KPIs to measure and monitor quality and safeguarding effectiveness; design reporting and dashboard solutions to track KPIs.
What We're Looking For:
* Qualifications in Business Administration, Information Systems, Quality Management, Data Analytics, or related fields.
* Proficiency in data analysis tools and quality management software, with the ability to identify trends, patterns, and insights.
* Experience with Power BI, Tableau, Excel, SQL, Python, and other data manipulation tools.
* Exceptional interpersonal, analytical, communication, and negotiation skills; ability to influence leaders and teams.
* Experience in a not-for-profit (NFP) or values-driven organization is highly regarded.
Benefits for karingal Staff:
* Employee Referral Program: Refer someone and receive a $650 before-tax bonus after their 6-month qualifying period New starter receives $250 before tax.
* Increased Take-Home Pay: Salary packaging up to $15,900 per annum plus additional benefits.
* Employee Discount Program: Discounts at over 450 retailers including Coles, Woolworths, JB Hi-Fi.
* Study Scholarship: 25% scholarship for courses at Torrens University.
* Health & Wellbeing: 24/7 access to a holistic employee assistance program supporting emotional, mental, financial, and physical health.
About You:
You will need the following:
* NDIS Worker Screening Check or willingness to obtain;
* NDIS Worker Orientation Module Certificate (WOM) or willingness to obtain.
We support adjustments during recruitment and employment. We encourage people with disabilities to apply, including alternative application formats.