Join to apply for the IT Support Officer role at BGL Corporate SolutionsJoin to apply for the IT Support Officer role at BGL Corporate SolutionsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from BGL Corporate SolutionsPeople and Culture Coordinator at BGL Corporate SolutionsAbout the roleWe’re looking for a customer-focused IT Support Officer to join the team at BGL Corporate Solutions. In this role, you’ll be responsible for supporting the day-to-day operation of our IT systems and services. You’ll assist with maintaining internal infrastructure and provide hands-on support to staff across a wide range of IT issues. This is a great opportunity for someone with a solid technical foundation who enjoys solving problems and helping others.About UsBGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Canterbury with over 12,700 clients in 15 countries around the world and operations in New Zealand, Singapore, Hong Kong, the Philippines and the United Kingdom.Our fantastic global team of 240+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.We are proud to share some of our recent achievements which are a testament to our culture and people:Great Place to Work certifiedAFR Best Places to Work Technology top 10Mental Health First Aid Workplace RecognitionAustralia's Best Workplaces for Women ListAFR BOSS Most Innovative Companies 4th time in 6 yearsWhat you'll be doingProvide Level 1 and 2 helpdesk support to end users, resolving technical issues promptly and professionallyPerform routine system maintenance and basic administrative tasks to ensure smooth IT operationsTroubleshoot a wide range of IT issues, including hardware, software, peripheral devices, and network problemsMonitor system alerts and proactively address potential issues before they escalatePrioritize support tickets and escalate complex issues to the appropriate teams when necessaryMaintain accurate documentation of IT procedures, support tasks, and resolutionsManage and update the IT asset inventory to ensure accurate tracking and reportingWhat we're looking forCertificate IV or Diploma in Information Technology, or 1–2 years of relevant experienceStrong knowledge of desktop hardware, operating systems, and softwareAnalytical and problem-solving abilities with a proactive approach to troubleshootingBasic understanding of network systems and infrastructure, with the ability to quickly learn and adapt to new hardware and software platformsCustomer service mindset and motivated to help others resolve their IT challengesExcellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical usersWell-organized with the ability to maintain clear and thorough documentationWhat we offerWe take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 85% + and regularly ask our employees for feedback during engagement surveys, 1-on-1's, focus groups and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future!Benefits available to you include:Additional annual leave, RDO's + the option to purchase extra leaveHybrid working arrangement for all employeesLearning and development opportunities including annual development budgets, development plans, paid study leave and stretch opportunitiesSocial events including monthly lunches and annual eventsHealth and Wellbeing programs / EAP / Flu shots / Run clubApply nowWe review applications on an ongoing basis so encourage you to apply as soon as possible.Please note we are only able to consider applicants with full working rights for Australia.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at BGL Corporate Solutions by 2xGet notified about new Information Technology Support Officer jobs in Canterbury, Victoria, Australia.Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 4 months agoMelbourne, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoIT Service Desk Officer (12 month Fixed Term Contract)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoBox Hill, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoDesktop/Network/Firewall/EUC Onsite IT SupportPoint Cook, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoTechnical Support Coordinator - ExaminationsMelbourne, Victoria, Australia 3 days agoTechnical Support Specialist - Japanese Speaking MelbourneMelbourne, Victoria, Australia 5 days agoWe’re unlocking community knowledge in a new way. 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