Key Systems Assistant
Permanent Position | Canberra Location | $70,000 - $80,000 per annum (Dependent on Experience) plus 11% superannuation
OVERVIEW
Our client is currently seeking an adaptable and engaged Key Systems Assistant to join their team. You will be responsible for processing and actioning client requests related to the operation and maintenance of their "key systems".
YOUR RESPONSIBILITIES
Refer "design" issues and enquiries to the Manager, Special Keying
Access the "Key Systems data base" to verify the authorisation of the request
Access the "Key Systems" data base to satisfy client enquiries and issues
Maintain the "Key Systems" data base to accurately record additions and changes to the key systems
Raise appropriate quotes for "key system" work and communicate to clients
Organise the delivery of smaller key systems under direction Manager, Special Keying
Print detailed work order instructions for the workshop to carry out the client request
Liaise with the Workshop, Service Coordinators, Purchasing, and the On Road locksmiths to facilitate client requests
Maintain confidentiality of the "key systems" and the clients
EXPERIENCE / REQUIREMENTS
Knowledge
Promaster software (maintains the "key Systems" data base) - training provided
MYOB computer system for Quotes, Order, and Invoices - training provided
Microsoft Office software (Word, Excel, Outlook)
Locksmith Industry and associated products/parts would be an advantage.
Skills & Abilities
Good communication skills with clients, suppliers, colleagues
Excellent customer service
Attention to detail
Ability to organise, prioritise, and follow up
Self motivated to service external and internal clients
KEY TO NOTE