**Customer Relationship Consultant Role Overview**
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Are you looking to take your customer service skills to the next level? This role will provide you with the opportunity to develop your lateral thinking and proactive behavior, while delivering exceptional solutions to customer enquiries in a timely and efficient manner.
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As a Customer Relationship Consultant, you will be working in a fast-paced environment, handling a high volume of enquiries and resolving staff and customer needs and concerns. You will also have the opportunity to build strong working relationships with other departments and contribute to a high achieving team.
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**Key Responsibilities:**
1. Provide exceptional customer service and support through phone, email and face-to-face interactions with staff and customers
2. Resolving staff and customer needs and concerns in a prompt and efficient manner
3. Accurately following current policies, procedures and legislative and compliance regulations
4. Building strong working relationships with other departments
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**Required Skills and Qualifications:**
1. Technically savvy with the ability to navigate over multiple IT Systems
2. Able to operate in a change-orientated environment
3. Willing to learn about our products and services
4. Contribute to a high achieving team with your commitment to success and strong work ethic
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**Benefits:**
1. Additional 3 paid work-life balance days to boost your annual leave
2. Paid community volunteer days to support many community charities across Australia
3. Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
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**What We Offer:**
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
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We are committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us.
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