B2B Customer Support Specialist - 10 month Fixed Term Contract
B2B Customer Support Specialist - 10 month Fixed Term Contract
Are you ready to be a big part of something big?
At carsales, we're all about making buying and selling a great experience. For 25 years, we’ve been evolving with the new economy to help people choose how they move today and tomorrow.
When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments, and small enough to connect authentically with leadership.
Not something you’d expect from one of the country’s biggest tech companies, is it?
And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle – Office, Hybrid, or Anywhere.
What’s on offer:
A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes a real, significant impact in the world.
Recognition as one of Australia’s Best Workplaces by Great Place to Work, a Family Friendly Workplace, a WORK180 endorsed employer for women, and WGEA Employer of Choice for Gender Equality.
The support of a highly engaged, high-performing team, including a leadership team you’ll actually have face time with.
24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender-affirming care leave.
Job Description
As a B2B Customer Support Specialist within the carsales Dealer Services team, you will be the eyes and ears to our customers by providing both general and technical support to our Dealers, Performance Managers, and BDMs.
You’ll provide exceptional customer service across phone, email, and LiveChat, with the objective to find a way and say “yes” as often as possible. Although we are “carsales,” we have a variety of verticals across our business, and you’ll quickly become familiar with our automotive, marine, motorcycle, and industry product offerings.
Please note this is a 10-month full-time contract role till March 2026, Monday - Friday, 10am - 6pm (AEST).
What you'll do:
Taking ownership of all customer enquiries and handling them professionally and courteously.
Regularly updating customers on their request status.
Recording notes for all support queries, changes, and task completions.
Keeping up-to-date with our product and service offerings to provide accurate information.
Qualifications
What we're looking for:
Previous experience providing technical support in a call centre role, with a proven track record in handling difficult customer issues effectively and empathetically.
Highly analytical and data-driven.
An articulate communicator with a clear speaking voice.
Exceptional time management skills – a multi-tasking pro.
Attention to detail, ensuring no small detail is overlooked.
Additional Information
A few other things we want to let you know about...
carsales is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applicants of all ages, genders, and backgrounds. If you need adjustments to perform at your best, let us know.
We value work/life balance and offer flexible working options, including part-time work. Feel free to discuss this during the recruitment process.
We are a proud Circle Back Initiative Employer, committed to responding to every job applicant.
Successful candidates will undergo a National Police Record check and must have full-time Australian working rights.
Join our team — because every role is a big part of our plans to go big.
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