Assistant Manager – Banking (Hybrid)
* Permanent role with hybrid work environment
* Exposure to multiple work streams
* Ability to contribute to system enhancements that deliver processing efficiencies for staff and customers
This role is part of the Business Services Group, Banking department and provides banking services to Australian Government departments and overseas central banks.
Objectives
* Supervise a team that provides overseas/international payment, registry/financial debt instruments, and over-the-counter banking services to government and overseas clients/central banks.
* Provide effective operational, administrative, first and second level customer support for business systems.
* Ensure daily processing of files, transactions and other operational tasks are completed.
* Provide business operations expertise and guidance to external and internal customers in relation to business processes.
* Conduct regular reviews of business operations to ensure operational controls are efficient and remain relevant.
* Monitor systems and liaise with stakeholders to facilitate early detection and resolution of issues.
* Ensure activities comply with industry regulations and manage fraud and risk consistent with the Bank's policies.
* Assist with planning, coordination, testing and verification of system changes.
* Maintain appropriate contingency arrangements for systems/operations/customers/stakeholders.
Technical Capabilities
* Ability to make decisions about the team's work output and operational matters on the day.
* Ability to supervise and guide the work of others.
* Experience in managing operational aspects of business system changes (planning, specifying, testing and documenting) and in coordinating response to incidents affecting critical systems.
* Demonstrated ability to contribute to improving business processes and increasing efficiency and effectiveness.
* Experience in developing detailed support procedures, user guides and other operational procedures.
* Extensive experience resolving problems within service levels, identifying improvement opportunities to remediate problems.
* Advanced knowledge in payment system technologies or banking systems and technologies.
* Advanced experience in transactional processing and working with procedures; managing process and procedure life cycles in alignment with risk management requirements and principles.
* Extensive experience working in a critical operational environment involving deadlines.
* Advanced knowledge of customer support principles, monitoring and administrative requirements and experience in a customer service or help desk environment.
Qualifications
* Tertiary qualifications in a related discipline or relevant working experience.
The Reserve Bank of Australia is committed to equity, diversity and inclusion and welcomes applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, those living with a disability and from the LGBTQ+ community. We are committed to fair and equitable recruitment for all candidates.
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