Job description
Join a team redefining youth mental health.
About the role
* Full time - 76 hours per fortnight
* Based at headspace Canberra, Lyneham
* HPA Level 4 ($73.00 to $77.63 per hour) + Super
* Not-for-profit salary packaging benefits up to $18,500 per annum
About the Role
As Service Manager, you will provide operational and clinical leadership across the hEP Canberra program. Working closely with the Operations Manager, you will ensure the delivery of high-quality, recovery-oriented services while driving performance, workforce capability, and continuous improvement.
You’ll lead the Continuing Care Team (CCT) and the team leaders of MATT and FRT ensuring strong clinical governance, service integration, and positive outcomes for young people and their families.
About the program
headspace Early Psychosis follows the Orygen EPPIC model, delivering integrated youth mental health care through:
* Mobile Assessment and Treatment Team (MATT)
* Continuing Care Team (CCT)
* Functional Recovery Team (FRT)
Key Responsibilities
* Lead day-to-day operations of the Early Psychosis program
* Provide leadership, supervision, and support to Team Leaders and staff
* Ensure delivery of safe, high-quality, recovery-oriented care
* Embed clinical governance, risk management, and quality frameworks
* Drive service performance, data quality, and reporting outcomes
* Oversee workforce planning, recruitment, and onboarding
* Contribute to budget management and operational planning
* Build strong relationships with stakeholders, partners, and the broader service system
* Lead continuous improvement, audits, and accreditation processes
About You
You are a confident and values-driven leader with a strong clinical background and a passion for youth mental health.
You bring:
* Tertiary qualifications in Psychology, Social Work, Nursing, Occupational Therapy or a related discipline
* Current registration with a relevant professional body (e.g. AHPRA or AASW)
* Minimum 5+ years’ experience in mental health, including leadership experience
* Demonstrated experience leading and supervising multidisciplinary teams
* Strong understanding of clinical governance, risk management, and quality systems
* Experience managing service delivery, performance, and complex environments
* Ability to influence, collaborate, and lead through change
* Commitment to recovery-oriented, trauma-informed, and culturally safe practice
Desirable:
* Experience in early psychosis programs
* Budget and financial management experience
Why Uniting
* Salary packaging that increases take-home pay
* 4 Me Days – extra paid leave each year (pro rata) to rest and recharge
* 4 CPD Days per year
* Ongoing training and leadership development opportunities
* Opportunity to lead an innovative outreach mental health model
* Collaborative, multidisciplinary and values-driven team culture
* Real impact in improving outcomes for young people and families
If you are passionate about leading a team in making a real difference in mental health care, we encourage you to apply and click the 'Apply now' button & attach your Resume.
For enquiries, contact:
* Geraldine Garcia – Operations Manager – using the subject line: Service Manager - headspace Early Psychosis enquiry via EthicalJobs.
* Pallavi Bhatia, Talent Acquisition Specialist at using the subject line: Service Manager - headspace Early Psychosis enquiry via EthicalJobs.
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.