Executive Leader for Customer Experience and People Strategy
This role is a pivotal appointment for our organization, requiring a transformational leader who can drive value across every touchpoint in a global service environment.
As an executive leader, you will sit at the intersection of customer experience and people strategy, influencing culture, capability, and client success at every level. You'll lead thousands of employees through spans and layers of leadership, ensuring our people strategies directly fuel operational performance and commercial outcomes.
The ideal candidate will have a strategic, commercial mindset with a deep understanding of customer-led growth. They will be able to influence at Board level, lead large, distributed teams through scale and transformation, and build leadership capability and embed performance culture.
We're looking for a visionary leader who thrives at the intersection of customer experience, people strategy, and commercial growth. If you believe people and customer experience are the drivers of true transformation, this could be the role for you.
Responsibilities include:
* Leading customer success strategy to drive retention, satisfaction, and long-term value
* Embedding customer-centric thinking into service delivery and organizational design
* Partnering with business leaders to ensure talent strategy supports client outcomes
* Championing innovation in service models and solution offerings
Requirements:
* Executive-level presence and credibility
* Strategic, commercial mindset
* Proven ability to lead large, distributed teams through scale and transformation
* Expertise in building leadership capability and embedding performance culture
Benefits:
* Opportunity to shape the future of our organization
* Collaborative and dynamic work environment
* Promotion of Intogreat's broader capabilities beyond offshoring - including Outsourcing, Automation, and Business Intelligence