Bloomberg
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. We provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Location
Sydney
Business Area
Sales and Client Service
Reference Number
10051311
What's the role?
You're a calm, knowledgeable force in a fast-paced, volatile market. Our clients rely on our domain expertise to guide them, so they can use the power of our Electronic Trading Services to make better business decisions. You're always looking for and sharing tips and insights about classic features and exciting new functionality. Whether you're on a chat, getting on a call or on-site with your client, you can quickly size up a situation and provide a solution.
Client Service
* Utilize your product knowledge and acquired client intel to support our clients on trade-related issues through multiple ongoing chats.
* Exceed client expectations by taking ownership and driving resolution.
* Create clear and up-to-date documentation on client needs.
* Communicate effectively with external stakeholders.
Product and Domain Expertise
* Develop your knowledge of our products and customers' workflows.
* Share and build knowledge across our Electronic Trading businesses.
* Apply your product knowledge to add value to the client experience.
* Stay ahead of what's happening in the financial markets and understand the impact on our clients.
Business Impact
* Pre and post-sales activities including client demos and onboarding.
* Generate leads and contribute to sales engagements.
* Validate, analyse and prioritize product enhancement requests and fixes for Product and Engineering.
* Provide valuable customer intelligence that drives product improvements and sales performance.
You'll Need To Have
* A minimum of 3 years of experience working in Financial Services or a Technology company.
* Previous experience in a client-facing environment covering equity, futures and options products.
* Experience servicing or using electronic trading tools in the past 5 years.
* Proven track record for cultivating strong relationships with key internal and external stakeholders.
* Proactive and persistent customer service.
* Tenacious and creative problem solving skills.
* Self-starter with the ability to take a proactive approach in their role.
* Demonstrated continuous career growth within an organization.
* Strong presentation and communication skills in English.
* Bachelor's degree or degree-equivalent qualifications.
We'd Love To See
* Knowledge of connectivity protocols such as FIX, TNP, XML.
* Interest in technology and coding skills, such as Python or other scripting languages.
* Proactive interest in Generative AI and ability to apply AI-driven solutions to improve operational efficiency.
* Interest in Sales or developing a Sales career, as this is one of the many career paths available at Bloomberg.
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this.
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