Time left to apply : End Date : March 9, 2025 (22 days left to apply)
Job requisition id : JR51837
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.
Our Clayton South Service Centre is looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!
Please note, this position will relocate to Box Hill within the coming months due to Service Centre relocation!
* Monday - Friday 8.00am - 4.00pm
* May be required to work some Saturdays
* 31.99ph + Super
About the Role :
* Face to Face customer service
* Greeting customers and visitors at reception with a positive, helpful attitude.
* Ensuring our customers have the best experience within the Branch
* Answering customer inquiries via telephone, email, and in-person.
* Provide support to the manager and the running of daily operations
* Effectively keeping customers updated on delivery lead times
* Undertake repair inspections on vehicles
* Explore customer needs and educate on our full scope of services
* Issue invoices and raise job authorities as required
* Source suitable resolutions to customer concerns and follow up customer queries
About You :
* Professional communication and presentation skills
* Excellent and clear verbal and written communication skills
* MUST have a current drivers licence!
* Ability to resolve issues and create solutions for customers
* Support the Branch manager with administrative tasks
* Ability to work in a fast-paced workplace
* Excellent time management and prioritisation skills
* Intermediate to Advanced Microsoft Office skills
Benefits :
* Supportive and collaborative team environment
* Growth and development opportunities
* Reward and Recognition programs
Must have Full Australian Work rights!
If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
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