Job Role Overview
Insurance Solutions Specialist
We are seeking a skilled professional to coordinate and administer insurance related services to corporate superannuation clients and employers, members and beneficiaries.
* Manage personal workflow to consistently meet service level agreements.
* Responsible for end-to-end Insurance application and Underwriting lodgement with Insurer and updates to accounts upon acceptance.
* Claims pack preparation for members, following up of requirements and lodgement with Insurer & referral to trustee services team.
* Protecting your super, Putting members interests first and Improving member insurance outcome updates for member accounts.
* Support and assist vulnerable clients as needed showing compassion and empathy.
* Improve system capability - Capture data, improve methods, share and increase knowledge.
Required Skills and Qualifications:
To be successful in this role you will need:
* 1–2 years' experience in the superannuation industry or a similar role
* RG146 certification preferred
* Solid understanding of superannuation processes and legislation
* Basic knowledge of insurance within superannuation
* Proactive, positive attitude and eagerness to learn
* Ability to remain calm and composed in challenging situations
* Resilient and adaptable under pressure
* Commitment to maintaining and expanding product and process knowledge
* Strong subject matter expertise in systems, legislation, and insurance industry trends
* Proven ability to build effective internal and external relationships
Benefits:
This role offers:
* Flexibility in our hybrid work model
* Income protection insurance & salary continuance
* Flexible time off
* Private health insurance discount, primary & secondary paid parental leave, death & TPD insurance
* Committed to welcoming, celebrating and thriving on diversity
* Hands-on, team-customised training, including SS&C University
* Discounts on fitness clubs, travel and more
We encourage applications from people of all backgrounds to bring diverse perspectives to our thinking and conversation.