Production Support Lead - Data and AnalyticsPay: CompetitiveLocation: Canberra / Australian Capital TerritoryEmployment type: Full-TimeJob Description Req# : 1432131At EY, we believe that your unique skills and perspectives can open doors to new opportunities.We bring together diverse and talented individuals to build a better working world.EY DnA is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialists across various industries.We implement data-driven strategies and systems to help grow, optimize, and protect client organizations, with expertise in architecture, project management, business analysis, data science, big data engineering, development, and consulting.What’s in it for you?We are seeking a Production Support Lead for our Data and Analytics team. The role is full-time, flexible, and based in Canberra, Sydney, Melbourne, or Brisbane.What we're looking for?While not all boxes need to be ticked, we value your strengths, learning aspirations, and career ambitions. Ideally, you will have a consulting background and demonstrate passion for data analytics. Your responsibilities will include providing consultative support on data-driven projects in a fast-paced environment, such as:Establishing and optimizing processes for Level 3 production supportEnhancing operational efficiencies to prevent and resolve incidentsLeading the creation of runbooks and support documentationBuilding and leading an onshore support team focused on system availability, performance, and capacity, collaborating with other tech leads and support teamsDefining support strategies for cloud systems (AWS), influencing system resiliency and scalabilityIdentifying and addressing monitoring and alerting gaps, automating responses for system reliabilityResolving critical service issues and developing automated solutionsParticipating in capacity planning, performance analysis, and system tuningUsing monitoring tools (e.g., Splunk) to reduce outage detection timeHaving familiarity with application architectures, networking, DevOps, and Site Reliability Engineering conceptsAutomating routine tasks, addressing issues, and mitigating risks to system KPIsDemonstrating knowledge of networking principles, protocols, and load balancingNote: Due to client requirements, Australian Citizenship is mandatory.What we offerExplore career development opportunities at EY CareersLearn about flexible work arrangements at EY FlexibilityDiscover our commitment to diversity and inclusion at Diversity & InclusionSee how our benefits can support you at EY BenefitsAcknowledgement of CountryEY acknowledges the Traditional Owners and Custodians of the lands across Australia. We pay respects to their cultures and Elders — past, present, and emerging. Learn more at Reconciliation.Apply now—join over 9,000 perspectives in Australia ready to welcome yours.We are committed to inclusivity and encourage applicants with disabilities or long-term health conditions to share any support needs. For questions, contact us at (emailprotected) or +61 3 8650 7788 (option 2). All information is confidential.The exceptional EY experience. It’s yours to build.Our preferred candidate will undergo employment screening by EY or a third-party provider.About EYEY offers consulting, assurance, tax, and transaction services to solve clients’ toughest challenges and build a better working world for all.
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