Overview Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical and primary health services for people in rural and remote Australia. We believe in creating opportunities, so all Victorians have the choice to access essential primary health care services.
Mobile Patient Care (MPC) offers Non-Emergency Patient Transport primarily in Victoria and New South Wales. We work with a large fleet of ambulances and support our transport services with RFDS aircraft.
MPC provides clinical care for people travelling from home to hospital, hospital to hospital and hospital to home, as well as transport to and from specialist clinics. The Royal Flying Doctor Service (RFDS) is seeking a highly motivated and organised individual to join our MPC team as Head of Enablement and Compliance.
About The Role The primary purpose of this role is to develop and maintain and implement training programs for staff that promotes high quality patient care, a safe and high functioning operating environment for staff, compliance with industry protocols. The role is a higher duty for a staff member with a substantive role of ATA/Paramedic when not performing training or other project duties.
Your Key Responsibilities Will Include
Content development and delivery of the Annual Competency training program and the assessment of staff that is compliant with National Standards
Content development and delivery of the new staff induction program, including final assessment of staff as being ready for active deployment
Lead the development and update of a training schedule with a program up to 12 months in advance where possible
Work with MPC Management, Clinicians, Clinical Instructors, Clinical and Quality Manager to identify staff training needs or areas of risk
Develop and deliver tailored training programs for staff needing to address specific skills and training gaps
Develop training programs for new equipment and/or new work methods
Oversee the development of content for the ELMO online training platform and maintenance of up-to-date system content
Participate in clinical reviews to identify training gaps & improvements
Ensure the accurate recording and reporting of staff attendance and assessment of any training provided
Prepare documents, presentations and reports as required for leadership meetings
Identify opportunities to improve business and clinical processes and ensure all processes are patient centric, efficient and effective
Promote a customer and patient centric culture that aligns to the values of the RFDS
Promote a safe, compliant and respectful work environment for staff and respond in a timely fashion to issues as they arise
Strive for staff compliance with all clinical and legislative protocols and policies
Lead projects to improve the functioning of the business and to increase safety, quality and effectiveness of MPC
Mentor and providing training to staff when on road working in the capacity of an ATA
Assist with interview, assessment and orientation of recent staff as required
Log and maintain accurate education records
Audit staff, policies and procedure compliance with National Standard
To Be Successful In This Role, You Will Need
Ability to manage multiple tasks, deadlines and conflicting priorities
Open, approachable and effective communication style
Highly experienced in the patient care industry
Able to engage and build relationships with internal and external stakeholders
Capacity to lead a learning environment via formal and informal training
Experience in patient transport
Meet the requirements and qualifications of an ATA
Clinical Instructor qualification to support a clinical and non-clinical learning environment (preferred)
Cert IV in Workplace Assessment and training (preferred)
Mandatory Vaccination Policy
Hepatitis B
Chicken Pox
Measles, Mumps and Rubella
Diphtheria, Tetanus and Pertussis
Tuberculosis
Annual Influenza
The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities. Please note all applicants require the right to work in Australia.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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